Terms of Service

Interim Terms of Service (small print). Attorney-review draft adapted for temporary use on the Platform. This is a protective business draft, not legal advice. A transportation and technology attorney should review before treating this as final counsel-approved form. Terms cannot eliminate duties imposed by law or change the legal classification of the business based on how it actually operates.

Effective Date: August 11, 2026
Operator / Company: Dan Ivey, doing business as “Relocation Manager USA” (“Company,” “we,” “us,” or “our”)
Website/App: https://relocationmanagerusa.com
Privacy Policy: https://relocationmanagerusa.com/privacy

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of https://relocationmanagerusa.com and related services (the “Platform”) provided by Dan Ivey, doing business as “Relocation Manager USA.” By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. The Platform

The Platform may allow shippers, brokers, carriers, and other users to submit relocation or load information for review by potentially interested transportation providers. A listing is only an opportunity for review. It is not a confirmed shipment, booking, contract, offer, guarantee, or promise that transportation is available. We do not guarantee that a carrier will contact you, a shipment will be booked, a quote or timeline will be honored, or a shipment will be transported safely, timely, or without loss or damage.

Features depend on plan and role (for example: shipper post-only vs. carrier browse/bid). Plan limits (including truck seats and concurrency) may change prospectively. We may require email verification, identity, insurance, or authority checks before certain actions. Browse free / pay to bid: Open load listings may be viewable without a paid carrier plan. Bidding, claiming, accepting work, or other booking actions may require a paid plan and completed verification. Posting rights follow the shipper or carrier plan rules shown at signup and pricing.

3. No Carrier, Mover, Forwarder, or Insurer

Relocation Manager USA is not a motor carrier, moving company, freight forwarder, transportation provider, cargo insurer, or insurance agent. We do not transport property, operate vehicles, employ drivers, take possession or custody of cargo, or assume responsibility for the transportation of property. Unless expressly stated in a separate written agreement, Company is not the carrier, mover, broker, freight forwarder, insurer, or party responsible for transporting goods.

The Service is a marketplace and coordination platform. We provide software that lets independent users find each other and communicate their own proposed terms. We do not negotiate a haul, set the transportation price, select a carrier for a shipper, take a commission on the freight charge, or exercise control over transportation. Unless a separate written agreement signed by us expressly says otherwise, we are not: the shipper, consignor, consignee, or owner of freight; the motor carrier, driver, broker, freight forwarder, or warehouse; the insurer, surety, bank, payment processor, or payment guarantor; a party that takes custody, title, or possession of freight or equipment; or a provider of legal, tax, insurance, or transportation-compliance advice. Contracts, bills of lading, rates, insurance certificates, and payment terms for a haul are solely between the users who choose to do business with each other (and any third parties they involve).

4. No Payment Responsibility

Relocation Manager USA does not collect, hold, transmit, escrow, guarantee, advance, or refund money owed between users, shippers, carriers, brokers, or other parties for transportation. All deposits, rates, invoices, payment terms, refunds, chargebacks, cancellations, and payment disputes for hauls are solely between the parties who enter into the applicable transportation agreement. Users must not send transportation payments to Company unless expressly authorized in a separate written agreement. Company is not responsible for unpaid invoices, failed payments, chargebacks, deposits, refunds, carrier compensation, shipper compensation, or any other payment dispute between users.

5. No Insurance Responsibility

Relocation Manager USA does not provide, issue, maintain, verify, or guarantee cargo, automobile, general-liability, workers’ compensation, or other insurance. Each carrier is solely responsible for maintaining all licenses, permits, insurance, bonds, safety compliance, and legal authority required for its services. Users must independently confirm those matters before accepting a load or hiring a carrier. No information displayed on the Platform constitutes proof that a carrier is insured, licensed, bonded, safe, or legally authorized.

6. No Cargo or Shipment Liability

Company never takes possession, custody, control, title, or responsibility for any shipment, household goods, vehicle, cargo, property, or transportation payment. Company is not responsible for loss, damage, theft, delay, nondelivery, misdelivery, injury, accident, fraud, overcharges, failed pickups, failed deliveries, or carrier conduct. Any claim must be brought directly against the party responsible for the transportation or transaction.

7. Users and Independent Parties

Users and transportation providers are independent parties. Any quote, booking, payment, pickup, delivery, claim, dispute, or service arrangement is solely between the parties who enter into it. You are responsible for independently verifying a provider’s identity, authority, licensing, insurance, references, pricing, contract terms, and service capabilities before committing to a transaction. Use of the Platform does not create an agency, employment, joint venture, partnership, fiduciary, carrier, broker, freight-forwarder, or representative relationship between Company and any user or carrier.

You alone decide whether to post, bid, accept, haul, release freight, or pay. Before any commitment you must independently verify, as applicable: identity, authority (USDOT/MC), insurance, and equipment of the other party; freight description, weight, dimensions, value, hazmat status, and site conditions; rates, accessorials, detention, payment method, and credit risk; and all licenses, permits, hours-of-service, and safety rules that apply to you. Platform badges, “verified,” scores, messages, or load text are not a substitute for your own checks with official sources and contracts. Nothing in these Terms waives any registration, insurance, safety, or other obligation that cannot lawfully be waived.

8. Ghost, Fraudulent, and Duplicate Loads

Users may not submit fictitious, fraudulent, duplicated, already-booked, unavailable, misleading, or unauthorized load listings (“Ghost Loads”). The person submitting a listing represents that the shipment is real and currently available; the person has authority to submit it; the information is accurate and current; the shipment has not already been assigned or booked elsewhere; and the listing does not impersonate a shipper, carrier, broker, or other person. Company may remove, suspend, reject, or report any listing or account suspected of being fraudulent, duplicated, misleading, or unauthorized. Company does not guarantee that every listing is legitimate. Users must independently verify every load before committing resources or money.

9. Accounts and Information

You agree to provide accurate, current, and complete information. You are responsible for your login credentials and all activity under your account. You may not impersonate another person, create a misleading account, submit false load information, or use another user’s account without permission. You must be at least 18 and able to form a binding contract under U.S. law. One person or company may not create accounts to evade suspension, verification, or billing limits. Business users represent they are authorized to bind their company.

10. User Content

You retain ownership of information, photos, descriptions, documents, and other content you submit (“User Content”). You grant Company a non-exclusive, worldwide, royalty-free license to host, copy, display, format, transmit, process, and use User Content as reasonably necessary to operate, improve, secure, support, and promote the Platform and as described in the Privacy Policy. You represent that you have the right to submit User Content; it is accurate to the best of your knowledge; it does not violate law or another person’s rights; and it does not contain malware or unnecessary sensitive personal information.

11. Prohibited Conduct

You may not:

• submit fraudulent, misleading, duplicated, incomplete, illegal, stolen, unauthorized, or unsafe freight or company information;
• use the Platform unlawfully or deceptively; scrape or commercially exploit Platform data without permission;
• interfere with security or operation; upload malicious code; circumvent access controls, paywalls, seat limits, verification, or account restrictions;
• harass, threaten, spam, or reverse engineer the Service;
• misrepresent a carrier’s license, insurance, identity, authority, or performance;
• share private load contacts, payment details, or documents outside the people allowed by the load and privacy settings;
• use free tools or content to provide regulated advice you are not licensed to give; or
• violate transportation, privacy, consumer-protection, or other applicable laws.

We may remove content, limit features, suspend accounts, or cooperate with law enforcement when we reasonably believe these rules or the law are at risk.

12. No Professional Advice

The Platform does not provide legal, tax, insurance, transportation, valuation, or other professional advice. Consult an appropriately licensed professional before relying on information involving rights, obligations, shipments, property, or money.

13. Free tools and public content

Rate calculators, cube/fit helpers, wait-cost tools, checklists, and educational pages are for general information only. Outputs are estimates. They do not guarantee profit, legality, equipment fit, or a successful haul. You remain responsible for your quotes and decisions.

14. Technology, AI, and third-party services

AI suggestions, translations, rankings, alerts, calculations, and automated summaries may be incomplete, delayed, or wrong. They are not instructions, guarantees, or professional advice. Review important facts yourself before acting. The Service does not make a booking, send a bid, accept freight, or enter a contract for you unless you take the final confirming action shown on screen. Payment processors, maps, communications providers, advertisers, linked sites, and other third-party services have their own terms and policies. We are not responsible for their availability, content, security, or acts.

15. Subscriptions, fees, and cancellation

Fees are described at checkout and on the pricing page. Paid plans renew according to the checkout and Stripe (or other processor) terms shown at purchase. Fees are generally non-refundable except where the processor, card network, or applicable law requires otherwise, or we choose to issue a goodwill credit. Cancel future renewals in the billing portal from your profile. Access may continue until the end of the paid period unless we terminate for cause. Taxes may apply. Failed payments may pause paid features. Unless expressly stated otherwise, Company is not responsible for payments between users and carriers for transportation. You authorize Company to charge only amounts you expressly approve, subject to applicable checkout terms. See cancellation instructions.

16. No Marketplace Guarantees

We do not guarantee:

• load volume, rates, profit, or lane coverage;
• any user’s honesty, solvency, skill, or on-time performance;
• payment by shippers, brokers, or carriers;
• uptime, uninterrupted access, or error-free software;
• that listings, messages, or verification status are complete or current.

Off-platform deals, wire instructions, and document changes arranged outside the Service are at your sole risk.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY USER, CARRIER, LOAD, QUOTE, DOCUMENT, OR RESULT IS ACCURATE, COMPLETE, LICENSED, INSURED, SAFE, OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE PLACES, OUR DISCLAIMERS APPLY TO THE FULLEST EXTENT ALLOWED.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS (INCLUDING DAN IVEY AND RELOCATION MANAGER USA) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, PROPERTY DAMAGE, PERSONAL INJURY, DELAY, LOSS, THEFT, MISDELIVERY, BUSINESS INTERRUPTION, FREIGHT LOSS OR DAMAGE, NONPAYMENT, MISREPRESENTATION BY USERS, OR OFF-PLATFORM CONDUCT ARISING FROM OR RELATING TO THE PLATFORM OR ANY USER OR PROVIDER — EVEN IF ADVISED SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID COMPANY FOR THE PLATFORM DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you. These limits are a fundamental part of the bargain and apply regardless of legal theory (contract, tort, statute, or otherwise), except where liability cannot be limited under law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Company and its owners, officers, employees, contractors, affiliates, and service providers (including Dan Ivey and Relocation Manager USA) from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your User Content, listing, quote, booking, transportation service, misuse of the Platform, payment dispute, cargo claim, insurance claim, fraud claim, Ghost Load, your freight, vehicles, employees, or subcontractors, your breach of these Terms or the law, disputes with other users or third parties about a haul, payment, or injury, or your failure to verify authority, insurance, or freight details.

20. Disputes between users

Damage, delay, detention, cancellation, rate disputes, and nonpayment are between the participating parties. We may, but are not required to, provide limited account or message information for legitimate disputes or law enforcement. We are not a court, arbitrator, or claims adjuster for your haul.

21. Dispute resolution with us; governing law

Informal resolution first. Before filing a claim against us, email [email protected] with “Legal dispute” in the subject, a description of the issue, and the relief you want. Allow 30 days for a good-faith response.

Governing law. These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules, except where federal law controls.

Venue. Subject to any non-waivable consumer rights, you and we agree that courts in Tarrant County or Dallas County, Texas (or the federal courts sitting in those districts) are the exclusive venue for disputes not resolved informally, unless both parties agree in writing to another forum.

Class actions. To the fullest extent permitted by law, claims must be brought only in your individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.

Injunctive relief. Either party may seek temporary injunctive relief in court for misuse of the Service, IP, or security risks.

Note for counsel: whether to use mandatory arbitration, additional class-action language, small-claims exceptions, or a different venue is reserved for attorney decision.

22. Suspension and Termination

You may stop using the Service at any time and cancel paid renewals as described above. We may suspend, restrict, or terminate access to the Platform at any time, with or without notice, if we believe it is necessary to protect users, Company, the Platform, or the public, or if you violate these Terms, for fraud risk, nonpayment, legal process, or to protect users or the platform. Sections concerning ownership, disclaimers, liability, indemnification, disputes, licenses needed to operate historical records, and provisions that should reasonably survive termination will survive.

23. Intellectual Property

The Platform, software, branding, design, text, graphics, and other Company materials belong to Company or its licensors and are protected by applicable intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, reverse engineer, publish, or create derivative works from them.

24. Privacy

Our collection and use of personal information are described in our Privacy Policy at https://relocationmanagerusa.com/privacy. You should not submit Social Security numbers, payment-card numbers, passwords, medical information, or other highly sensitive information unless specifically requested through a secure process.

25. Changes; severability; entire agreement

We may update these Terms from time to time. Updated Terms become effective when posted with a new Effective Date. Continued use after that date means you accept the updated Terms. If any provision is found unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, plan pages at purchase, incorporated policies, and any written addendum we sign, are the entire agreement concerning the Platform and supersede prior oral statements. You may not assign these Terms without our consent; we may assign them in connection with a merger, sale, or reorganization. We may keep records of assent. Notices may be provided on the Service or to the email associated with your account. We are not liable for delay or failure caused by events beyond our reasonable control, including carrier or utility failures, cyberattacks, disasters, government action, labor disputes, or failures of third-party infrastructure.

26. Contact

Relocation Manager USA
Dan Ivey
Dallas–Fort Worth, Texas
Email: [email protected]
Phone: 951-615-8194
Support: Support center · Privacy Policy · Safety Center

27. Operational posture (for clarity)

• We do not process customer or carrier transportation payments between parties.
• We do not negotiate rates or accept bookings on either party’s behalf.
• Preferred product language: post load details for independent carriers to review — not “we arrange your move.”
• We do not call a carrier “verified” or a load “insured” unless the statement is accurate and documented.
• Carrier and shipper contracts are separate from the Platform.

28. Regulatory note

FMCSA describes a broker as a person who, for compensation, arranges or offers to arrange transportation by an authorized motor carrier. A disclaimer cannot by itself change the legal classification of a business whose actual conduct falls within that definition. Review the business model with transportation counsel before accepting referral, lead, booking, or arranging fees. Reference: FMCSA definitions of motor carrier, broker, and freight forwarder authorities.